Shipping policy

Thank you for shopping with Vorelly Kitchen. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed Monday through Saturday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Shipping Destinations

We currently ship exclusively within the United Kingdom.

At this time, we do not offer international shipping.

Delivery Time

Estimated delivery times are:

  • Processing Time: 1–2 Business Days
  • Shipping Time: 1–3 Business Days
  • Total Estimated Delivery Time: 2–5 Business Days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, and peak shipping periods.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

When tracking is available, customers will receive tracking information via email once their order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Vorelly Kitchen is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the issue and provide updates whenever possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and products so we can assist you promptly.

Contact Information

Vorelly Kitchen

Email: support@verellykitchen.shop

Phone: +44 7985 618254

Warehouse Address:

66 Pimlico Rd,

Clitheroe,

BB7 2AH,

United Kingdom

Customer Support Hours:

Monday – Saturday, 9:00 AM – 6:00 PM (GMT)